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WHAT'S NEW AT McMILLAN|DOOLITTLE
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McMillanDoolittle helps companies develop a unique, consistent and sustainable customer experience that aligns their strategy and positioning with the right execution practices to win with customers.
We understand what creates a great customer experience and how to deliver it consistently, time and again, across all touch-points and channels. Our unique experience as both retailers and consultants enables us to help clients address the complexity of uniting their positioning with all the elements and processes that directly touch customers. Our partners understand all the elements that comprise the customer experience (selection, convenience, communications, team, control and much more). By leveraging our proprietary models and comprehensive framework, we help clients identify their best opportunities for strengthening long-term relationships with their target customers. For more information, click here.
Latest Issue of Retail Watch:
- A Brief History of McMillanDoolittle
- 1986: Peak of the Mass Merchant Era
- The Origins of Retail Watch
- 1996: The Emergence of Walmart and the Transformation of Food Retailing
- The Origins of EST
- Today: The Evolution of Customer Centricity
- Brands Going Retail:
- Crewcuts
- Madewell
- Martin & Osa
- Klinger Advanced Aesthetics
- Nau
Speaking Engagements and Seminars
- Anne Brouwer moderated a session on New Merchandising Strategies for Retail Growth at the National Retail Federation. You can find details here ...
In The News—Recent Articles & Quotes by McMillanDoolittle Partners
- If Cook looks outside Apple’s ranks, he may select somebody from a lifestyle brand rather than a technology retailer, said McMillanDoolittle’s Stern. Bloomberg ...
- Will Ander, senior partner at McMillanDoolittle, a Chicago retail consulting firm. “Multiple retail channels exist today because not all consumers like to shop the same way and in many cases the same customer uses different channels depending upon the situation. New York Times ...
- "I think it’s (Crate & Barrel) a company and a chain with a very strong point of view in their merchandising, and that hasn’t changed," Stern said. Chicago Tribune ...
- “They’ve been pushing further and further,” Will Ander, senior partner at Chicago consulting firm McMillan/Doolittle, said of the general extension of Black Friday shopping hours over the last several years. Milwaukee Journal Sentinel ...
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